Selligent Help Chatbot - Best Practices

When interacting with a chatbot, it is helpful to keep a few best practices in mind to ensure a more effective outcome.

• Be direct when stating your request.
  Instead of saying 'I am having trouble using the email designer', say 'how can I place rows and columns in an email'.

• Use simple language Keep sentences short and easy, don't over complicate questions and avoid jargon.
  Say, 'How can I add a row to my email', instead of 'I want to display multiple elements next to each other on a single row and i do not know how to add this row to the layout of my email'.

• Use key words the bot is likely to know.
  For example, use terms as presented in the application, like repeaters, cadence, etc.

• If you have a complex question, break them down in multiple questions and refine each time further down.

• If the bot does not return the expected result, try rephrasing your question, do not repeat the same question again.

• Stay on topic.

There are different ways in which you can use the chatbot:

• To learn more about a feature — How do I configure a repeater? How do I set up a Cadence Plan?

• To understand errors and issues — Why can I not log in? Why do I get validation errors when validating my journey.

• To assist with Account login — How do I update my profile info? Can I reset my password?

It is important to understand the chatbots limitations. If you feel the answer wasn’t quite right or didn’t fully solve your issue, we’d love to hear from you! Just share your thoughts using the survey displayed when closing the chatbot — your input helps us make the experience better for everyone.