Platform Peak Monitoring

The Product Organization deploys a heightened response process during our most critical holiday period. During that time, additional monitoring and support procedures are in place.

• Black Friday and Cyber Monday
  • November 24, 2025 to December 5, 2025
    
    
• Christmas to New Years
  • December 22, 2025 to January 2, 2026
    
    

 

Additional monitoring for peak times (November 24, 2025 - December 2, 2025)

• On call 24x7 support, live monitoring, daily data volume review, increased awareness on an executive level, and frequent stand-up meetings.
  
  
• Our cross-functional leadership team, including SRE (Site Reliability Engineering), Support, Security, Engineering, Deliverability, and Technical Services, connects daily.

 

Platform status

You can always check Engage’s status page by visiting https://status.selligent.com. Make sure to click Subscribe in the upper-right corner to receive important status updates in real-time via email or text.