Technical support hours for US:
Engage by Sailthru provides email, web and phone assistance Monday through Friday (excluding company recognized holidays) between the hours of 7 a.m. and 7 p.m. CST.
Technical support hours for UK:
Engage by Sailthru provides email and web assistance Monday thru Friday (excluding company recognized holidays) between the hours of 9 a.m. and 7 p.m. GMT. Phone support is available 1 to 7 p.m. GMT.
Technical support hours for NZ:
Engage by Sailthru provides email and web assistance Monday through Friday (excluding company recognized holidays) between the hours of 7 a.m. and 5 p.m. NZDT. Phone support is available Tuesday through Friday 7 a.m. to 2 p.m. NZDT.
Contacting the support team:
During the hours phone support is offered, give us a call:
USA: 877-812-8689 / UK: 0800-808-5417 / NZ: 64 4887 1789
Outside business hours support for Priority Level 1 incidents:
Assistance is available 24 x 7 x 365 for Priority Level 1 incidents, which are critical incidents with very wide customer impact. Priority Level 1 incidents occurring outside of normal support hours must be reported by including the word “urgent” in the body of your email to support@sailthru.com.
For non-Priority Level 1 incidents logged outside of business hours, you should anticipate a response on the next business day.
