Publish your Journey

Once the Journey has been created, configured, and tested, it is ready for publication. During the publishing process, the system verifies that all configurations are complete and correct. If no issues are detected, the Journey will be successfully published and go live. After publication, there are convenient tools available to update and monitor your Journeys as needed.

To publish your Journey:

You can publish a Journey either from the home page or directly within the Journey interface.

To publish from the home page, locate your Journey and click Launch.

If you are within the Journey, click Publish in the top-right corner.

The Publish Journey screen will appear, displaying a list of dependencies such as Campaigns, Tables, Events, and Attributes—on the left for a final review. If all items are validated and marked with a green checkmark, click Publish on the right to make the Journey live for customers.

Once published, customers who enter the Journey via the designated entry event will begin progressing through it according to the defined configuration. The Journey’s status will then be shown as Running on the home page.

If the Journey is no longer needed, you can stop it by selecting the Stop checkbox. You will be prompted to confirm this action by clicking Stop Journey to proceed.

If changes are required after the Journey has been published, you can make edits and republish the updated version. Customers already progressing through the Journey will remain on the original version, while new customers will follow the updated path.

To publish your updates, use the Publish Changes or Discard option available within the Journey. Alternatively, you can access the Discard Changes and Publish Changes via the ellipsis menu on the Journey’s home page.