Upcoming Release & Maintenance Schedule

Upcoming Dates for Engage+ Releases

For details on releases, please see Engage+ Release Notes

Note: The below time windows will include downtime. For details on impact of the downtime please click here.

 

EMEA

  • Wednesday, October 2, 2024

    • Release Window:

      • 3:00 AM CEST - 7:00 AM CEST

Japan

  • Wednesday, October 9, 2024

    • Release Window:

      • 12:00 AM JST- 4:00 AM JST

AMER

  • Tuesday, October 15, 2024

    • Release Window:

      • 11:00 PM EDT - 3:00 AM EDT

APAC

  • Wednesday, October 16, 2024

    • Release Windows:

      • 8:30 AM IST - 12:30 PM IST

      • 11:00 AM HKT - 3:00 PM HKT

      • 1:00 PM AEST - 5:00 PM AEST

Maintenance Impact

What will be available:

All customer-facing endpoints will be active and available during this deployment. This includes the following:

  • Login and UI

  • Image hosting, link redirects, tracking, and Forms data collection

  • Instant Trigger and Advanced Event Trigger (AET)

  • All API calls (APIs for posting data and triggering mailings will be queued)

What will be paused:

All back end services will be paused for the release. All activities scheduled or submitted during the deployment window will be queued until services are restored.

The following services will be paused 2 hours ahead of the release as follows:

  • Imports

  • Exports

  • Date Calculated Mailings

  • All remaining services will be paused at the start of the maintenance window

  • ALL END TIMES ARE TARGETS AND SUBJECT TO CHANGE

Reporting data will continue to be collected and processed when services are restored.

  • Subject Line Testing (SLT) winners will not deploy until reporting data has been processed.

We recommend that you schedule all time-sensitive campaigns or import jobs to run at least 3 hours before the start of the release window.

Support

Have questions or need technical assistance with the use of Engage+ Messaging? Contact our 24x7 Global Support team:

Online @ https://support.meetmarigold.com/s

Phone @

+1 844 655 5466

+33 366 880 075

+34 919 017 321

+44 203 514 8617

+49 211 38769 045

+61 2 8311 1006

+91 (1800) 9190352