Urgent Issue Escalation Process

To formally escalate a support case due to an urgent issue, please follow these steps:

1. Log into the Marigold Support Portal.

2. Click Cases to see the list of open support cases.

3. Click the case number to view the support case.

4. At the top-right of the page, click the Escalate Case button.

5. You will be prompted to enter the Escalate Case Reason. Please add a note including supporting information on the impact this issue is having on your business and any additional pertinent details.

6. Upon clicking Save, the support leadership team will be notified, and we will ensure your support case is reviewed immediately and prioritized appropriately.