Suspend or Unsuspend a User

Only users with a status of Active are able to log into Marigold applications. The platform allows Organization Administrators to suspend user accounts, which sets their status to Suspended, and prevents them from logging in. Suspended user accounts can later be un-suspended, which sets their status back to Active.

Note: This feature is available for Organization Administrators.

The platform will automatically suspend a user account after 60 days of inactivity. The platform sends a warning email to the user seven days before their account is scheduled to be suspended, then again one day prior to the suspension.

In order to maintain security, to limit data retention, and to protect the privacy of Margold’s users, the platform will automatically deactivate a user account 120 days after the account is suspended.

After ten failed login attempts, the platform will lock an account, preventing any further login attempts. The steps to unlock an account are the same as described below for unsuspending an account.

Note: If your account is suspended due to inactivity, or locked due to too many failed login attempts, please reach out to your Organization Administrator or to your Marigold team for assistance.

Suspend a User

The platform provides two methods of suspending a user account:

  • From the user’s Profile tab in the User Workspace.

  • From the Users tab in the Administration environment. This method allows you to suspend one or more users simultaneously.

Profile Tab

To suspend a user account from the user’s Profile tab in the User Workspace:

  1. Log into the Marigold ID User Workspace.

  1. Click your profile icon in the top-right corner of the screen. The Profile Info pop-up window is displayed.

  2. Within the Profile Info pop-up window, click Marigold ID Administration. The Marigold ID Administration environment is displayed, with the Users tab selected by default.

  3. Optionally search for the desired user (see View All Users for more information on the search options).

  1. Next to the desired user, click the Edit icon. The User Workspace for the selected user is displayed, with the Profile tab selected by default.

  1. Select Options > Suspend. A confirmation dialog box is displayed; click Yes.

Users Tab

To suspend one or more user accounts from the Users tab in the Administration environment:

  1. Log into the Marigold ID User Workspace.

  1. Click your profile icon in the top-right corner of the screen. The Profile Info pop-up window is displayed.

  2. Within the Profile Info pop-up window, click Marigold ID Administration. The Marigold ID Administration environment is displayed, with the Users tab selected by default.

  3. Optionally search for the desired user (see View All Users for more information on the search options).

  1. Check one or more users.

  2. Select Options > Suspend. A confirmation dialog box is displayed; click Yes.

  1. A success message is displayed; click OK.

Unsuspend a User

The platform provides two methods of unsuspending (or unlocking) a user account:

  • From the user’s Profile tab in the User Workspace.

  • From the Users tab in the Administration environment. This method allows you to unsuspend one or more users simultaneously.

Profile Tab

To unsuspend a user account from the user’s Profile tab in the User Workspace:

  1. Log into the Marigold ID User Workspace.

  1. Click your profile icon in the top-right corner of the screen. The Profile Info pop-up window is displayed.

  2. Within the Profile Info pop-up window, click Marigold ID Administration. The Marigold ID Administration environment is displayed, with the Users tab selected by default.

  3. Optionally search for the desired user (see View All Users for more information on the search options).

  1. Next to the desired user, click the Edit icon. The User Workspace for the selected user is displayed, with the Profile tab selected by default.

  1. Select Options > Unsuspend. A confirmation dialog box is displayed; click Yes.

After unsuspending a user account, the platform sends the user an email message, informing them that their account has been unsuspended.

User Tab

To unsuspend one or more user accounts from the Users tab in the Administration environment:

  1. Log into the Marigold ID User Workspace.

  1. Click your profile icon in the top-right corner of the screen. The Profile Info pop-up window is displayed.

  2. Within the Profile Info pop-up window, click Marigold ID Administration. The Marigold ID Administration environment is displayed, with the Users tab selected by default.

  3. Optionally search for the desired user (see View All Users for more information on the search options).

  1. Check one or more users.

  2. Select Options > Unsuspend. A confirmation dialog box is displayed; click Yes.

  1. A success message is displayed; click OK.

After unsuspending a user account, the platform sends the user an email message, informing them that their account has been unsuspended.