Hi There! If you were not able to find the answer to your question in our resources, we would be happy to assist. Please reach out to us via our Support Portal to submit a Support Case.
If you do not have access to the Support Portal, please reach out to your Marigold Representative in order to gain access. Access to the Support Portal is limited to client users who are identified as Designated Contacts on their account.
For urgent requests, we can also be reached by phone at the numbers listed below.
Designated Contacts
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Clients select Designated Contacts from within their organization to be responsible for submitting and managing Support Cases for the account.
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Designated Contact Administrators can manage Designated Contacts through the ‘MY ACCOUNT’ tab in the Support Portal.
The Marigold Support Portal specifies two types of Designated Contacts:
| Account Type | Permissions |
| Designated Contact | • Submit, view, and comment on Support Cases |
| Designated Contact Administrator |
• Submit, view, and comment on Any Support Cases submitted by their Designated Contacts
• Manage the account's Designated Contacts |
Note: If a team member engages Marigold Support and they are not identified in our system as a Designated Contact, they will be referred to the account's Designated Contact administrator for assistance.
Information to Provide in a Support Case
Our case entry form is very simple to allow flexibility and quick submission. The following information is helpful when diagnosing and resolving client issues:
- The Marigold platform with which you are interacting
- The kind of issue you are experiencing (API, Filter results, UI performance, etc.)
- Screenshots
- Error messages
- Links
- Any steps you may have already taken to troubleshoot the issue
- Counts
- Campaign IDs
- API Payloads
Providing this information upfront will reduce the amount of back and forth communication, thus allowing us to provide a resolution as quickly as possible.
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Thank you and we look forward to helping you.
