Tab Overview - Awards
An Award refers to a Reward that was granted to a Member for “free,” without the Member having to spend their Metrics to redeem it.
The Awards tab displays all the Rewards granted to this Member as an Award. Rewards that a Member earned (or that were manually issued to the Member by a Customer Service Representative) are instead displayed on the Rewards tab.
To search for an Award:
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Select Members from the top navigation bar, then select CSR > People from the side navigation menu. The People screen is displayed.
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On the People screen, search for and select the desired Member (see
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Select the Awards tab.
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Optionally, in the Search field, enter the desired text string.
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Optionally, from the drop-down menu, select an Award status: Pending, Awarded, Claimed, or Canceled. The default is Any Status.
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Click the Search icon. The screen is refreshed to show only the Rewards that meet your search criteria. If you entered multiple search criteria, the Reward must meet ALL criteria.
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To sort the search results, select the desired sort order from the Sort By drop-down menu. The default sort order is by: Created Date.
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Optionally, to remove all search criteria and revert to the default criteria, click the Clear icon.
For additional details, click a Reward's name. The Reward Details screen is displayed.
From this tab, you can grant an Award. For details on this process, please see Grant an Award.
From this tab, you can also edit an Award, as long as it hasn't been claimed yet. For details on this process, please see Edit an Award.
From this tab, you can also delete an Award. For details on this process, please see Delete an Award.
From this tab, you can also change the status of an Award. For details on this process, please see Change Award Status.
