Program Setting Category - Tier

The Tier Program Setting Category includes the following Program Settings.

Allow Member Tier Downgrade

On the Member Profile screen, Customer Service Representatives (CSRs) can manually adjust a Member's current Tier (for more information, please see Change Member Tier).

By default, the platform allows CSRs to only upgrade a Member to a higher Tier, or to force a Member to retain their current Tier. The Allow Member Tier Downgrade Program Setting allows a CSR to also downgrade a Member into a lower Tier.

To enable this setting:

1. On the Program Settings screen, search for and select the Allow Member Tier Downgrade setting.

2. From the Value drop-down menu, select True.

3. Click Save.