Change Award Status

An Award refers to a Reward that was granted to a Member for “free,” without the Member having to spend their Metrics to redeem it.

An Award can optionally go through the following life cycle if you want your loyalty program to track the status of the Award once granted to the Member. This life cycle requires additional integration to automate, as external systems are responsible for updating this status, not the Loyalty platform.

Pending: The Award has been created but not yet assigned to a Member. Once a Member is assigned, the status changes to either Awarded or Claimed (if "Auto Claim Upon Award" is enabled).
Awarded: The Member has received the Award, but hasn't redeemed it. If an Award is not set to "Auto Claim Upon Award," then it will be set to Awarded when initially created. The status will need to be changed to Claimed either manually, or by an API integration.
Claimed: The Member has received the Award, and has redeemed it. If an Award is set to "Auto Claim Upon Award," then it will be set to Claimed when initially created. A Claimed Award can no longer be edited.
Canceled: The Award has been canceled and can no longer be redeemed by the Member.

Note: You can’t set an Award status back to an “earlier” status in the life cycle. For example, once an Award has moved to Claimed, you can’t set its status back to Pending.

To manually set the status of an Award from the Awards screen:

Select Rewards from the top navigation bar, then select Rewards > Reward Awards from the side navigation menu. The Awards screen is displayed.
Optionally, search for the desired Award (see Search for an Award for more information on the available search options).
Next to the desired Award, in the Status column, select the desired status value from the drop-down menu. The available options depend on the current status of the Award:
- Pending: Can be changed to Canceled.
- Awarded: Can be changed to Claimed or Canceled.
- Claimed: Status can't be changed.
- Canceled: Status can't be changed.