An Award refers to a Reward granted to a Member, without the Member having to deduct any of their Metrics. An Award is essentially a "free" Reward, as opposed to a Redemption, which is a Reward that a Member earns and purchases with the appropriate number of Metrics.
From the Member Profile screen, a Customer Service Representative can grant an Award to a Member.
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Select Members from the top navigation bar, then select CSR > People from the side navigation menu. The People screen is displayed.
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On the People screen, search for and select the desired Member (see
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Within the header section of the screen, click More > Grant Award. The Edit Award pop-up window is displayed.
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From the Reward drop-down menu, select the desired Reward.
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Optionally, check Auto Claim Upon Award. If checked, the Award will automatically move to a status of Claimed.
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Optionally, in the Reason text field, enter the reason for granting this Member the Award.
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Select the desired Effectivity option:
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Always: The Award is always available and does not expire.
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Schedule: The Award is available only within a certain date range. Enter the start and end date / times, and select a time zone.
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Click Save.
