Selligent Help Chatbot

Introduction

The Selligent help chatbot makes it easy to explore the Help Center and find answers in a natural, conversational way. Whether you’re learning how to use the application, discovering new features, or troubleshooting issues, the chatbot helps you get the information you need quickly.

Because it uses natural language, you don’t need to know product-specific terminology to get started.

Note: For tips on how to formulate your questions or instructions, please read the Best practices.

 

How it works

The chatbot generates AI powered answers based on trusted Help Center content. It does not search the web, ensuring accurate, product-specific results. When asking questions or providing instructions, don’t share any personal information. (see our Privacy Notice for details).

 

Launching the chatbot

The chatbot can be opened from the English Help Center and from the Selligent application for US and UK based users. It will be available soon for all users.

From the, Selligent application, click the icon in the top toolbar:

From the Help center, click the Chatbot icon in the upper right corner:

The chatbot is opened and ready for use.

Note: Chatbot sessions started from the application and the Help Center are entirely separate conversations and operate independently, each with their own history.

 

Using the chatbot

The chatbot is currently available in the English help center and via the Selligent application for users based in the US and the UK, and is launched by default in English.
We do also offer the possibility to ask questions and answers in French and German, switching the language of the chatbot automatically to that language. However, the answers provided in languages other than English are automated AI translations and may contain terminology that is not in line with the application. Also, links provided in these answers will link to articles in the English helpcenter for now.

Note: We are working on making the chatbot also available in the German and French helpcenters once we’ve completed more comprehensive testing on the conversations in those languages.

 

When asking questions, there is no need to guess keywords or use specific terminology. You can use natural language in a conversational way to ask your question. It is that easy.

The chatbot answers may include links to Help Center articles or videos. When you click a link, the article or video opens in a new tab. To continue your chat, return to the original browser window.

If you navigate to another page in the Help Center or the application, the chat window closes temporarily. You can reopen it at any time and continue where you left off. Your chat history will still be available.

When you close the chat by clicking the X in the top right corner, the chat history is saved and a survey appears where you can rate your experience and leave comments. This feedback is very valuable for improving the chatbot. If the chat is inactive for 24 hours, it will be automatically closed.

You can use the Email Transcript feature available from the Settings menu in the chatbot to email a text file to a given email address; This allows you to store the information and re-use it later, or share it with a colleague or customer.