Design MMS

On the right-hand side, there is a design canvas to define the content of the MMS message and its properties.

MMS content — When you enter the text of the MMS message, a Personalization toolbar appears:

Click the Personalization icon or Emoticon to personalize the message. It will be added to the message at the location of the cursor.
If you need help with the content of your MMS message, you can use the Generate text with AI icon to start the AI conversation:

Enter your question or some keywords, and press the arrow to generate the text. The generated text is adapted to the type of content you are creating, in this case an MMS.

Note: If you select the existing text in your message first and then click the AI icon, the selected text is used as the question in your dialog and the AI generated text will overwrite the selected text in your message if you agree to use it.
Additional options are available to make the selected text shorter, check the spelling, change the tone or completely rewrite the text.

Note: The text is generated by default in the language that is used in the keyword field, unless specific instructions are given in the AI dialog. After generating the text, you can also ask to get it translated by adding for example in French in the chat.

If you are happy with the result, click Insert to text block to copy this content to your MMS message:

Below the text input box, the number of used/maximum allowed characters are shown, followed by the number remaining (in parenthesis). A maximum of 1600 characters per message are allowed.

Warning: The character count is an approximate value.
Counts are always an indication as long as the MMS is not rendered for all recipients.
Also, data might change between editing and sending the MMS. For example, when a personalization field is used for an address, which might change over time.

Media Type — Select the type of media that is sent. You can choose from image, video, audio, vcard or none

Media URL — Enter the URL of the media that needs to be added to the MMS message.

Note:
MMS content can contain personalization fields, emoticons as well as expressions and tracked shortlinks.
The Media URL can contain personalization fields and expressions.

Note: If more than one language has been selected, you must also click on the Language drop-down menu to enter the text for the other versions in the other languages.

Note: The preview of the message includes the media file.

A preview of the message is displayed on the left hand side of the MMS properties panel. The mobile notification and the message itself are shown and are both preceded by the name of the Sender. This information is retrieved from the properties of the selected MMS channel endpoint used for this message. If no channel has been selected yet, the current organization is used.

Links in MMS content

Links can be added in 2 ways to an MMS:

Manually, by entering the URL directly into the content of the MMS. These links are not tracked (and so no reporting on it) and are not shortened.
Via the Links Dialog. These links are tracked and are always shortened.

Configure links in the Links Dialog

1. Upon designing your MMS content in Marigold Engage, go to the Short Links section by clicking on the Link button at the top-right.

2. In the Links section, click on the +Add link button to add a new link.

3. In the Add link dialog , enter a link name and an external URL as target.

The target URL in this link will automatically be shortened when the link is added to the MMS message. URL shortening is a technique that is used to turn a long URL into a shorter one. It helps to create unique MMS links for text communications that are limited in length and easily directs customers to a specific web page.

4. Once your link is created, it's available in the Links section.

Add link to MMS content

Add a link to your MMS content using one of the following options :

1. Click on the + icon on the right of the link in the Links section. The link is automatically added at the end of the MMS content. Cut and paste the link to the correct position if needed

2. Click on the link icon that appears while typing in the MMS Content field. The link is then added to the MMS content at the location of your mouse cursor. By default the most recently configured link is added to the message.

3. When the link is added a shortLink expression (eg.[%shortLink(100)%]) is used. The message design on the left shows a 'dummy' short URL (eg. https://short.slgnt.io/ABCDEF).

Note: A short URL is used, as the actual URL shortening only happens at Journey execution send time.

4. The preview of your MMS message, also shows this link as such.

Note: The Short URL expires after 90 days.