Version April 08, 2026

Overlay Accessibility Improvements + Global Overlay Exclusions

Available to all customers

Background

Overlays are a great tool for acquisition and engagement on your website. Ensuring that overlays are accessible and relevant is critical to effective promotion, communication, and customer connection. What’s new

Overlays are getting an upgrade to help you reach not just more people, but the right people, in the right ways.

Accessibility Enhancements

• Modal ARIA roles
  Users who rely on screen readers clearly understand when a popup opens and what it is about.
• Focus trapping
  Keyboard users stay inside the popup while it’s open, which prevents confusion and makes navigation easier.
• Form assistance
  Users can easily tell which fields must be filled out before submitting a form and clearly hear or see what needs to be fixed if there’s an error. Upon form submission, an audible confirmation message (like “Thank you”) is triggered.
• Improved semantic structure across overlay elements
  Content is more organized and easier to understand for screen reader and keyboard users.

For more information, see the Accessible Visual Overlays documentation.

Global URL Exclusions

• Save time and gain more control
  Set Global Exclusions within your Business Settings that apply to all overlays automatically. No need to manually exclude the same URLs each time.
• Define universal URL patterns
  Maintain a positive customer experience with minimal conversion interruption by consistently preventing popups on important pages like checkout or login.

For more information on setting a Global Exclusion, see the Global Overlay Settings documentation.

The status page provides you with regular updates regarding the status of the Sailthru platform in the event of a major system incident in your region. In this article we’ll explain the information you will see and how to subscribe to the Sailthru notification system to receive regular updates on the platform status, which we highly recommend to all users.

Click here for the Platform Status page.

For more information on the Platform Status page, including signing up for notifications, see the Platform Status documentation.