Version January 27, 2026

Sailthru Help Chatbot now available

Available to all customers

BACKGROUND:

Finding the right help article hasn’t always been easy — traditional keyword searches via the search bar often required extra time and effort.

SOLUTION:

The chatbot solves this by offering users a convenient way to explore the help center, using natural language and quickly find answers to their questions, whether they're learning how to use the application, discovering features, or troubleshooting issues.

What this looks like in the solution:

When the chatbot opens, you can begin entering your questions immediately, in your own words. The Sailthru Help Chatbot relies on trusted Help Center content, ensuring reliable and accurate product specific information.

We’ve prepared a Best Practices guide with tips on asking questions and giving instructions. Please remember not to share personal information (see our Privacy Notice for details).

You can find more information on the chatbot in these articles: Sailthru Help Chatbot and Sailthru Help Chatbot - Best Practices

The status page provides you with regular updates regarding the status of the Sailthru platform in the event of a major system incident in your region. In this article we’ll explain the information you will see and how to subscribe to the Sailthru notification system to receive regular updates on the platform status, which we highly recommend to all users.

Click here for the Platform Status page.

For more information on the Platform Status page, including signing up for notifications, see the Platform Status documentation.