Multifactor Authentication

Increase your user account protection with Multifactor Authentication in your Engage by Sailthru account.

Multifactor Authentication (MFA) is a best practice requirement for managing account security. Enabling MFA makes hacking your account more difficult and helps protect your reputation and your customer data.

MFA combines a username and password with a secondary level of security – sometimes a code generated by a fob, a fingerprint, or a code generated by an application. Engage by Sailthru uses a code generated by an application as a One Time Password (OTP).

Multifactor Authentication is automatically enabled for your account.

If it has not been enabled for your account yet and you would like it to be, contact Support.

Engage by Sailthru users with Account Admin status can reset MFA for other users from the User Management page. An Account Admin cannot reset their own MFA, so we recommend that you have at least two users in the Account Admin role.

For steps on resetting MFA visit the Reset MFA section of the documentation.