Email Ban
Global Banned Email List
Engage+ maintains a global, integrated Banned Email list that's utilized by every client in the platform. This global Banned Email list contains, for example: domains listed by the Federal Communications Commission that can't be mailed to; inactive or retired domains; and email addresses with prefixes commonly used by spammers.
When you import recipient email address data into your database, by default the platform checks those email addresses against the global Banned Email list, and flags matching records with the Status ID value of "1575 - Banned Address. " Email addresses with this Status ID value will automatically be suppressed from email Campaigns. You can see the number of recipients in your Campaign Audience that matched to the global Banned Email list by looking at the "Banned Addresses (Global)" count in the Pre-Launch Audits.
Note: You can optionally bypass the Banned Email check when you import data. See Data Map topic for more details.
The process of adding or removing email addresses to or from the global Banned Email list is handled by an Administrator. Changes to the global Banned Email list do not impact any existing records already in your database. The changes would impact only records imported after the changes were made.
Custom Banned Email List
In addition to the global Banned Email list, the platform allows you to define your own custom Banned Email list that contains specific prefixes or domains that you want to suppress from your email Campaigns. For example, you may want to create a custom Banned Email list consisting of your competitors' email domains, so that you don't send them email messages.
Note: Don't use the custom Banned Email feature to ban specific email addresses; you should only use this feature to ban prefixes or domains. If you need to ban specific email addresses, you should use an Exclusion List instead. Or optionally, use the Import feature to upload the email addresses, along with a Status ID value of "1100 - Inactive."
When you add prefixes or domains to your custom Banned Email list, the platform updates the Status ID of all matching email addresses currently in your database to "1575 - Banned Address."
Access
The Email Ban screen is accessible by the following method:
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From the Admin Banner Bar, select Settings > Data Settings > Email Ban
Features
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Upload New Email Ban Masks|
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Remove an Email Ban Mask
