LINE Channel Setup

LINE is a messaging and communications app for electronic devices such as smartphones, tablet computers, and personal computers. LINE is available as a campaign channel within Cheetah Digital, allowing clients to send marketing messages in the form of text, emojis, images, and stickers directly to their subscribed users.

For more information on setting up default responses, see the LINE Accounts topic.

For more information on how to create a link between a consumer's LINE account and email address, see the LINE Cross Channel Marketing topic. This link is required if you want to use consumer demographic information in your LINE Campaign (such as adding Personalization Fields, for example), or if you want to execute a cross channel strategy that incorporates both LINE and email channels.

Prerequisites

To use the LINE channel in Cheetah Digital, you must complete the following steps:

  1. Establish a LINE Official Account (Corporate).

  2. Sign up for the LINE Business Connect feature within your LINE account.

  3. Purchase the LINE Channel feature in Cheetah Digital (contact your Client Services Representative or Sales team for more information on the pricing structure for LINE). Your Representative will then enable the LINE Channel within your Cheetah Digital account, and set up your LINE Sender Profile.

  4. Your Representative will provide you with the endpoint URL for the LINE API. You must enter this URL into the "Event Endpoint URL" field on the Technical Configuration page within the LINE Account setup website. This endpoint URL is required if you're utilizing two-way messaging.

Note: Your Cheetah Digital system can be linked to only one LINE account.

LINE Account Setup

After you're completed all of the prerequisites described above, you can configure your LINE Account within Cheetah Digital.

  1. From the System Tray, select Data Integration > LINE > Accounts. The LINE Account Setup screen is displayed.

  2. Enter the username and password for your LINE account, then click save. The Setup Account section is then displayed.

  3. Enter the following information into the Setup Account section. This information can be obtained from your account page within the LINE website.

      • Account Name

      • Channel ID

      • Instance ID

      • Channel Secret

      • Access Token

      • Refresh Token

      • Token Expiry

  4. Click save. The platform automatically creates a LINE Sender Profile with the same name as the LINE Account. This Sender Profile will be displayed in the Campaign screen.

LINE Table Setup

LINE customer information should be stored within a dedicated table that uses the LINE consumer ID (called the "LINE Contact MID") as the table's Unique Identifier. To define this table:

  1. From the System Tray, select Data Management > Structures > Tables. The Tables screen is displayed, showing a list of all current tables.

  2. Click the new item button (plus-sign icon).

  3. Enter a Display Name for the new table. The System Name for the table is automatically populated based on the Display Name, but you can optionally change the System Name.

  4. Click save.

  5. In the Tool Ribbon, click Edit > Fields > New Field. The New Field screen is displayed.

  6. Enter a Display Name for the new field, such as LINE MID, for example. The Column Name for the field is automatically populated based on the Display Name, but you can optionally change the Column Name.

  7. From the Data Type drop-down menu, select LINE Contact MID.

  8. Click save. The system displays a dialog box, informing you that an additional hash field will be created automatically. Click ok.

  9. Expand the Sender Profiles section, and link this field to the default LINE Sender Profile by placing a check mark next to the profile name.

  10. Click save.

  11. Return to the main Table screen by clicking the table name in the list of current tables. Your newly defined field, along with the system-generated hash field, will appear within the Active Fields section (the system automatically creates a Status ID field too).

  12. Drag the hash field, and drop it into the Unique Identifier section. This field is now marked as the primary key for this table.

  13. To add more fields (such as email address, consumer name, etc.) to this table, click Edit > Fields > New Field in the Tool Ribbon, and enter the details for each additional field.

  14. When finished, click Edit > Actions > Save in the Tool Ribbon.

Next, you need to establish this newly created table as the Data Source for your LINE account.

  1. From the System Tray, select Data Integration > LINE > Accounts. The LINE Accounts screen is displayed. Scroll down to the Data Source section.

  2. From the Data Source drop-down menu, select the table you created above.

  3. From the MID Mapping drop-down menu, select the LINE Contact MID field that you defined within the new table.

  4. Optionally, if your new table has an Email field, select this field from the Email Mapping drop-down menu.

  5. Click save.

Your LINE account setup is now complete, and you're ready to start using the LINE channel. See the Help topic Campaign Configuration: LINE for more details on creating LINE Campaigns.