Holiday Readiness for Marigold Engage

Marigold teams have been working to ensure that the holiday readiness period for 2024 runs as smoothly as possible.
The holiday freeze period (November 1st - January 5th) is established in order to minimize changes to the platform during the holiday season to provide and maintain platform stability during this critical time.
During this time, no planned deployments (releases) or major infrastructure changes are allowed within the whole Marigold product environments. There is a heightened and tightly controlled change review process for managing only critical changes when needed.

The Product Organization deploys a heightened response process during our most critical holiday period. During that time, additional monitoring and support procedures are in place.

• Black Friday and Cyber Monday
  • November 17th 2024 to December 7th 2024
• Holidays through the New Year
  • December 15th 2024 to January 5th 2025

There is additional monitoring for peak times

• On call 24x7 support, live monitoring, daily data volume review, increased awareness on an executive level, and frequent stand-up meetings.
• Our cross-functional leadership team including Support, Security, Engineering, Deliverability, & Technical Services connects daily.
• During the following dates: November 25 - December 3

If you experience an issue, for the quickest path to resolution, open a case by one of the following ways:

• Via the portal link or https://support.selligent.com
• Call Selligent Support directly for urgent matters, after opening a case (24/7/365). An overview of phone numbers for your area can be found here.

Our Global Support Teams will be ready to assist you and will be prepared with additional Holiday staffing levels.

If you experience a critical platform issue, please first check the Selligent Status Page here. In the event that you need to escalate your case, the most direct path to alert is through your Technical Consultant or our support hotline.

Pro Tip: Subscribe to receive alerts.

Maintenance Overview

An overview of all planned maintenance is available from the online help; please check out the following topic for an overview for 2024. Next upcoming maintenance is:

US - 01:00 -05:00 CST	EU - 00:00 - 04:00 CET+1
10/10/2024	08/10/2024
31/10/2024	29/10/2024
14/11/2024	12/11/2024
12/12/2024	10/12/2024

Important Update on 2FA in Marigold Engage

At Marigold, we value security and for that reason we would like to inform our customers that from January 2025 2FA via email will be mandatory and activated for all our customers. If you would like to activate it before that date, please contact support. Note that 2FA via email will not be activated for customers who are currently using SSO.

What's New in Marigold Engage

The following enhancements have been introduced in Engage release 5.78:

• RCS is now available as an additional mobile channel.
• Wizards have also been implemented for List creation.
• The Home page has been extended to include a Performance dashboard, providing users valuable information on how their campaigns are doing.
• Bot interaction on clicks in messages is now being tracked and made available as generic exports.

For a detailed explanation of these new features, check out the full release notes for Version 5.78.

In this release, we also added the following:

• The maintenance planning for 2025
• Access to the Engage Platform Status as well as a guide explaining the steps to subscribe to alerts

You can also find an overview of the most important features of this quarter in the Highlights document, together with video material for these features.

Maintenance Overview

An overview of all planned maintenance is available from the online help; please check out the following topic for an overview for 2024. Next upcoming maintenance is:

US - 01:00 -05:00 CST	EU - 00:00 - 04:00 CET+1
26/09/2024	24/09/2024
10/10/2024	08/10/2024
31/10/2024	29/10/2024

What's New in Marigold Engage

The following enhancements have been introduced in Engage release 5.76 and 5.77:

• Additional enhancements in the Segment Builder, where the user now has a view on how many times a text value has been used when setting up a filter in which the operator is Equal to is used.
• Login notifications are now also visible on the Home page allowing users to also view any notifications after login.
• Heatmaps in journey reporting now display individual results for each element in a repeater instead of one single value for every element in the repeater
• Upon import of an HTML message, users now have the choice to apply the css from the html, or to use the Engage global style.

For a detailed explanation of these new features, check out the full release notes for Version 5.76 and 5.77.

Maintenance Overview

An overview of all planned maintenance is available from the online help; please check out the following topic for an overview for 2024. Next upcoming maintenance is:

US - 01:00 -05:00 CST	EU - 00:00 - 04:00 CET+1
29/08/2024	27/08/2024
12/09/2024	10/09/2024
26/09/2024	24/09/2024

What's New in Marigold Engage

The following enhancements have been introduced in Engage release 5.74 and 5.75:

• Segment Builder enhancements for option lists, including the possibility of copy pasting values in addition to selecting from a drop-down, as well as the ability to view the number of records in the audience that use that option list value.
• Read-Only permission for lists, allowing users to use the lists in assets but block any changes to the list settings and data.
• Timezone selection for Recurring Batch Journeys and Scheduled Custom Events.
• Storage information on the Home page's Operational tab.

For a detailed explanation of these new features, check out the full release notes for Version 5.74 and 5.75.

Maintenance Overview

An overview of all planned maintenance is available from the online help; please check out the following topic for an overview for 2024. Next upcoming maintenance is:

US - 01:00 -05:00 CST	EU - 00:00 - 04:00 CET+1
25/07/2024	30/07/2024
08/08/2024	13/08/2024
29/08/2024	27/08/2024

What's New in Marigold Engage

The following enhancements have been introduced in Engage release 5.71, 5.72 and 5.73:

• Marigold AI is now also available for the email subject line and preheader fields, assisting marketers with setting a proper subject or preheader by providing alternative options to choose from.
• You can now set device type filters for mobile messages enabling marketers to send a mobile message only to contacts with a specific device type (Android, iOS). In addition, when previewing such a mobile message, the device type filter is automatically applied.
• Short links are now generally available for SMS and MMS, and have an increased lifetime of 90 days.

For a detailed explanation of these new features, check out the full release notes for Version 5.71, 5.72 and 5.73.

Engage Help Center Update

After announcing the refreshed Marigold Global Help Center, we are pleased to announce the Engage Help Center refresh as well, streamlining the user's experience when navigating the different Marigold Help Centers.
In addition, we would like to point out that the Engage Help Center has been moved to getstarted.meetmarigold.com/engage. The legacy Help center getstarted.selligent.com will no longer be updated from now on, and we advise to update any bookmarks you may have to the new url.

Maintenance Overview

An overview of all planned maintenance is available from the online help; please check out the following topic for an overview for 2024. Next upcoming maintenance is:

US - 01:00 -05:00 CST	EU - 00:00 - 04:00 CET+1
27/06/2024	25/06/2024
11/07/2024	09/07/2024
25/07/2024	30/07/2024

What's New in Marigold Engage

The following enhancements have been introduced in Engage release 5.69 and 5.70:

• Multiple value selection and search when using Option List values in the Segment Builder
• WordPress integration now available
• More UI enhancements  

Following material in the learning and help center has been updated as well:

• The Support Offerings have been updated
• New WordPress Integration Guide

For a detailed explanation of these new features, check out the full release notes for Version 5.69 and 5.70.

You can also find an overview of the most important features of the last 6 releases in the Highlights document, together with video material for these features.

Maintenance Overview

An overview of all planned maintenance is available from the online help; please check out the following topic for an overview for 2024. Next upcoming maintenance is:

US - 01:00 -05:00 CST	EU - 00:00 - 04:00 CET+1
30/05/2024	28/05/2024
13/06/2024	11/06/2024
27/06/2024	25/06/2024

What's New in Marigold Engage

The following enhancements have been introduced in Engage release 5.67 and 5.68:

• Multiple UI changes across the Content chapter for improved usability, including Content component properties panel, transforming icons to links for more clarity, revamped Marigold AI dialogs and more.
• Use of Option lists in the segment builder is now more user friendly, allowing marketers to select values from a drop-down.
• You can now export Data Explorer query results to CSV and XLS.
• Single Batch, Recurring Batch or AB Journeys can be prioritized, allowing you to execute one journey before another when scheduled for execution at the same time.
• A new Home Dashboard

Following material in the learning and help center has been updated as well:

• The global Marigold Help center landing page has a new look! The Engage landing page will soon follow. Stay tuned!
• The updated introduction to Engage and The basics of Audience Lists learning video are now available. More updates of videos from the Engage introduction course will follow soon.
• Many changes were made to the Content chapter documentation, incorporating the new UI changes.

For a detailed explanation of these new features, check out the full release notes for Version 5.67 and 5.68.

Maintenance Overview

An overview of all planned maintenance is available from the online help; please check out the following topic for an overview for 2024. Next upcoming maintenance is:

US - 01:00 -05:00 CST	EU - 00:00 - 04:00 CET+1
25/04/2024	30/04/2024
16/05/2024	14/05/2024
30/05/2024	28/05/2024

What's New in Marigold Engage

The following enhancements have been introduced in Engage release 5.65 and 5.66:

• Support of Private Keys when using SFTP as a medium
• Engage API documentation available on the Developer Portal
• Use of Top Level Domain (TLD) no longer supported
• Mail Domain and Delivery Groups settings now restricted to Marigold employees

On the documentation side, the search functionality has been improved and now supports Quick Search, providing the reader with a quick and dynamic top 5 search result while entering the search criteria.

For a detailed explanation of the new features, check out the full release notes for Version 5.65 and 5.66.

Maintenance Overview

An overview of all planned maintenance is available from the online help; please check out the following topic for an overview for 2024. Next upcoming maintenance is :

US - 01:00 -05:00 CST	EU - 00:00 - 04:00 CET+1
28/03/2024	26/03/2024
11/04/2024	09/04/2024
25/04/2024	30/04/2024

What's New in Marigold Engage

The following enhancements have been introduced in Engage release 5.63 and 5.64:

• Preview of messages for Real Contacts.
• Recalculation of Static Segments.
• Facebook Audience integration becomes Meta Audience Integration
• Additional UI updates for Notifications, Validation panes (in Lists, Journeys and Content) and login screens.

On the documentation side, a brand new Integrations Hub has been added providing customers with a quick overview of the available standard integrations. Direct links will take the reader to the user guides for each one of the integrations. This includes the new Social Integration User guide.
In addition, a new user guide has been created for the Meta Audience Integration explaining step by step the setup in Meta and Engage.

For a detailed explanation of the new features, check out the full release notes for Version 5.63 and 5.64.

You can also find an overview of the most important features of the last 5 releases in the Highlights document, together with video material for these features.

Maintenance Overview

An overview of all planned maintenance is available from the online help; please check out the following topic for an overview for 2024. Next upcoming maintenance is :

US - 01:00 -05:00 CST	EU - 00:00 - 04:00 CET+1
29/02/2024	27/02/2024
14/03/2024	12/03/2024
28/03/2024	26/03/2024

What's New in Marigold Engage

We are happy to announce that the following enhancements have been introduced in Engage release 5.60 and 5.62:

• Use of expressions in the output of Export Tasks.
• Improved content creation wizards and overall UI changes.
• More detailed scheduling options for Recurring Journeys.
• Folder creation and retrieval via API.
• Use of Control Groups in the Segment Builder

On the documentation side, a brand new Onboarding Resources Hub has been added providing new customers information on the initial steps to get started with Marigold and Engage as well as important leads on where information is made available and in which format.

For a detailed explanation of the new features, check out the full release notes for Version 5.60 and 5.62.

Maintenance Overview

An overview of all planned maintenance is available from the online help; please check out the following topic for an overview for 2024. Next upcoming maintenance is :

US - 01:00 -05:00 CST	EU - 00:00 - 04:00 CET+1
11/01/2024	09/01/2024
25/01/2024	30/01/2024
08/02/2024	13/02/2024

What's New in Marigold Engage

This is our first release after the festive season, introducing this new year with new features and interesting updates. Here is what you can expect for the 5.59 release:

• New TO parameter is available for Inbound Event Components, used for incoming SMS.
• A dedicated Service Account for Loyalty with preset permissions can now be created.
• Asset labels are activated for all customers and users will see their legacy tags converted into asset labels.
• The Transactional API now allows status retrieval of the transactional message using the sg_external_id.
• The Swiss Franc is now supported in the user profile

On the documentation side, an extensive QnA on Yahoo and Gmail requirements has been added to our Resources. Check out the Yahoo and Gmail sender requirements topic for more info.
In addition, the Resources section has been extended with the following guides for:

• PGP in Engage
• Single Sign On

To support the LiveContent integration, a series of How to videos have been added introducing you to the different types of LiveContent. You can find these in the Learning section.

For a detailed explanation of the new features, check out the full release notes for Version 5.59.